Details

FLRish, a company providing management services to the renowned Harborside medical cannabis dispensaries and building cultivation operations for vertical integration under CA state law, is seeking qualified applicants to apply for the role of Information Systems Support Engineer.

PLEASE NOTE: All applications MUST be accompanied by a cover letter that clearly describes your interest in the medical cannabis industry. Any application received without such a cover letter will not be considered.

ABOUT US

FLRish was founded in 2015 by Steve DeAngelo and Jeff Brothers. FLRish provides management services to Harborside Health Center, one of the most respected and largest medical cannabis dispensaries in the United States. Harborside has over 200,000 registered patients and was first in the nation to support education for seniors, veterans and families with severely ill children; first in the country to offer CBD-rich medicine; and the first to treat children with Dravet syndrome. Harborside continues to set an example of diversity and compliance, and is one of the prime advocates of diversity, sustainability and economic justice in the industry.Our work is dear to our hearts, and so vital to the communities we serve. We hope all our employees find their work to be both challenging, and to carry the unique reward of knowing at the end of the day that they have done something that really matters.We provide a competitive wage, medical, dental and vision insurance, an employer-matched 401k program, an Employee Assistance Program, FSA/Commuter Benefits, and paid time off to qualified staff members.

FLRish is committed to a policy of equal employment opportunity. We recruit, employ, train, compensate and promote without regard to race, color, age, sex, ancestry, marital status, religion, national origin, disability, sexual orientation, veteran status, present or past history of mental disability, genetic information or any other classification protected by state or federal law. EOE

INFORMATION SYSTEMS SUPPORT ENGINEER

(Full-Time)

The Information Systems Support Engineer performs primary end-user support (help desk) duties, as well as standard configuration, installation, maintenance, upgrades and repair for PC and Mac workstations, laptops and associated hardware, software, and the networks which facilitate our business needs. This includes computers and network equipment of varying configurations, network printers, local printers, scanners, storage devices and other peripherals. In addition, this position provides hardware and physical infrastructure support to network equipment at each site and associated server rooms. This position will also be instrumental in future platform migrations and unification of legacy systems.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: (This list is not intended to be all inclusive)**

  • Accepts, categorizes, assigns, and resolves user help requests (help desk), including hardware and software usage and troubleshooting questions.Performs standard configuration, installation, maintenance, upgrade and repair of PC and Macintosh systems and software; troubleshoots and debugs to the board/component level in an accurate manner. Performs installation of operating systems on PCs and Macs during system configuration.
  • Facilitate the end-user laptop/workstation upgrade process. Usually in the form of imaging existing approved hardware. Occasionally configuring new hardware platforms will be required.
  • Maintain systems inventory of hardware and software configurations, and physical locations.
  • Track inventory of certain desktop software licenses issued.
  • Install and remove rack mounted equipment in server rooms in coordination with system administrators, including cable installation, dressing and labeling.
  • Maintain UPS units in server rooms, replacing batteries and rebuilding battery sleds as needed.
  • Ensure professional working relations with coworkers and customers.
  • May be required to become familiar with proprietary software platforms used in the Cannabis or Cultivation Industries.
  • Perform other related tasks as assigned.

PERFORMANCE REQUIREMENTS: (Knowledge, Skills and Abilities)**

  • Demonstrated passion to serve the medical cannabis community
  • Outstanding customer relations skills
  • Excellent communication skills
  • Intermediate math skills

GENERAL PERFORMANCE REQUIREMENTS**

  • Provide excellent service
  • Present a professional image in appearance, actions and words
  • Demonstrate ownership, accountability, initiative and quality of work
  • Build positive team relationships throughout your department and the Company
  • Work scheduled shifts
  • Follow all safety policies
  • Be a role model for the Company experience
  • Understand and practice Company values
  • Demonstrate ethical behavior
  • Understand and contribute to the positive culture of the organization

Physical Requirements**

  • Work is generally performed seated and requires some bending, stooping and reaching.
  • Work is generally performed in an office type setting, in a farm setting, or over the phone
  • May require occasional travel within California and may include limited travel outside of California
  • Lifting up to 50 pounds

Typical Working Conditions

  • Frequent contact with others via email, face-to-face discussions, and telephone.
  • Some communication required via fax.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience Required: **

5-8 years demonstrated success as a support technician or equivalent required. Proficient with a variety of computers, software, and network fundamentals; proven ability to troubleshoot and perform repairs as necessary. Must have excellent communication, problem-solving, and customer service skills. The individual must be able to work independently managing multiple incoming priorities. G Suite multi-domain administration. Familiarity with Microsoft Office Applications. Network troubleshooting, both local and wide. Network Configuration and scaling. Familiarity with Active Directory Group Policies and user management. Encryption – Truecrypt/Veracrypt, Bitlocker or similar. Backup, Recovery, and imaging applications. Keepass, Lastpass, or similar. RAID rebuilding. DNS Ubiquiti Wifi devices or similar. VOIP fundamentals. VNC/RDP implementation and usage.

Preferred skills:

Software QA Experience, including SAAS; Active Directory Server 2008; Server 2012; Azure AD; VMware ESX; Retail Pro; Quickbooks; Lightspeed or similar POS system administration experience; General Unix administration; Cisco IOS networking or similar; Juniper Firewalls or similar; ONVIF Network Cameras; QVR or Exacqvision NVR platforms; OpenVPN, Sonicwall VPN; MySQL; Oracle DB; Mongo DB; Powershell; HIPAA; Cpanel Web Servers; LAMP Stack.

Job Type: Full-time

Required education:

  • Associate

Required experience:

  • support technician: 1 year
  • Troubleshooting: 1 year
  • computer competency: 1 year

Required language:

  • spanish

How to apply

Contact Us!

Location

US California Oakland

Overview