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Cannabis Customer Service Representative Full-Time

The VGM Group, Inc



Our Site: The VGM Group, Inc

Position Summary
The Customer Service Representative (CSR) is responsible for retaining and growing membership. This will be done through communication with members on program awareness and savings and fostering relationships in support of botaniCo. The CSR will handle inbound/outbound sales and prospecting calls to educate and activate target audiences about botaniCo and increase membership. The CSR will work in conjunction with their industry lead and effectively plan together ways and actions to strengthen the membership community. Occasional travel will occur.
Reports to: President
Hours: Full-time: Monday Friday 8-5 PM+
Working Location: Waterloo, IA / Telecommute
Compensation: Highly competitive compensation
Benefits: VGM Group is 100% employee owned. Employee benefits include:
Gifted Employee Stock Ownership
401k and ROTH 401k with up to 3% company match
Health Benefits, HSA options single to family, Dental, Vision, Short and Long-Term Disability, Term Life and Voluntary Life Insurance
Flexible Spending Account
Paid maternity and paternity leave
PTO (Paid Time Off)
LifeLock Identity Theft Management
Paid holidays
Responsibilities/Duties of the Job
Frequent communication with President to strategically plan needs and tasks
Execute end-to-end sales activities, including: prospecting, lead follow up, opportunity qualification, sales process, and membership
Assist with new member orientation and perform follow through to ensure positive experience
Lead continued marketing to current members to retain and enhance their membership
Answer phone and email inquiries timely and accurately
Support members and vendors with questions and issues know how and when to refer them for support elsewhere
Help to maintain departmental databases and spreadsheets for tracking purposes, including accruing status and resourcing information and monthly reports
Maintain a positive, results oriented work environment, building partnerships and modeling teamwork, communicating to others in an open, balanced and objective manner
Perform other routine tasks as needed
Represent botaniCo at industry related trade shows, conferences and other events as requested
Maintain botaniCos positive presence on social media platforms (Facebook, LinkedIn, Instagram, Twitter, etc.)
Update botaniCos website as needed
Update and maintain botaniCo collateral as needed
Travel will be required periodically as designated by the needs of the role
Position Qualifications
Individuals must be highly motivated with a commitment to accomplishing goals and objectives -as crucial to success in this role. Prior B2B sales experience is required with ability to build relationships, identify needs and offer solutions to prospects and members. Additionally:
Excellent written and oral communication skills
A high degree of professionalism/ability to interact with customers in a professional manner
Superb organizational and time management skills and ability to work independently
Must have strong decision making and problem solving ability
Must have proven track record of dependability and flexibility
Must be willing to learn new techniques and highly adaptable to change
Solid working knowledge of Excel and relevant software such as MS-office: Word, PowerPoint etc.)
Knowledge of social media
Company Summary
botaniCo is the newest addition to the VGM family of companies. As a member services organization, we provide purchasing power to save our members time and money on the products they already buy, as well as access to resources like education, analytics and advocacy among others. For our vendor partners we provide valuable marketing services.
VGM Group, Inc. is a national leader in diverse industries including health care, insurance and golf. Since inception in 1986, VGM (www.VGMgroup.com) has been providing business solutions to more than 25,000 companies throughout the United States and Canada, positioning them to save money and run more efficiently.
Headquartered in Waterloo, Iowa, VGM Group is one of the Top 10 Best Workplaces in Iowa, 100% employee owned, and has a company culture like no other. Additional VGM offices are in Georgia, Florida, Arizona, Utah, New Jersey, and Toronto, Ontario (Canada). As an employee of the VGM Group, Inc. one has the opportunity to interact with all levels of the organization. In doing so, individuals will see the opportunity for personal and professional growth and take the appropriate steps to make that happen for their benefit and that of The VGM Group.

How to apply

contact us!!!